eBay
- New Payment Transition Experience
- Buyer Trust Signals
- New Seller Experience
Anthropologist, Professor, and User Experience Researcher.
As a user experience researcher, I have worked in both the private and public sector.
Don’t make users think! As far as humanly possible, when you look at a web page, it should be self-evident, obvious, and self-explanatory. People should be able to ‘get it’ – what it is and how to use it – without expending too much cognitive effort
User experience is the net result of the interaction between a user and a product. It’s not just about usability or aesthetics, it’s about how the entire system interacts with the person and meets their needs. Every piece, no matter how small, should work together to create a seamless and cohesive experience.
