Anthropologist, Professor, and User Experience Researcher.
As an anthropologist in the technology industry and public sector, my work focuses on uncovering the critical junctures, experiences and product interactions that contribute to user sentiment and understanding. I am a highly skilled mixed methods researcher with expertise includes ethnography, in-depth interviews, discourse analysis and usability testing. My research is holistic, national and transnational in scope to inform product development, policy, and strategy. My areas of expertise include Commerce & Monetization, Education Technology, and Public Sector Service design.
I uncover key user experiences that shape sentiment & understanding.